Effective September 21, 2026
Before payment or fulfillment
A purchase request may be cancelled before OBO confirms payment and fulfillment steps. OBO may also cancel when inventory, pricing, identity, location, or fulfillment cannot be confirmed. A cancelled website request has no automatic website refund because the website does not collect payment.
After a transaction
Return or refund eligibility is not established by website checkout. Any applicable condition, inspection, return, exchange, refund, or cancellation terms must be provided and accepted in writing before the transaction is completed. Contact OBO promptly if an item differs materially from the confirmed description.
How to request help
Provide the request number, item, issue, and supporting photos when relevant. OBO will review the confirmed transaction terms and respond with the available next steps. Nothing in this policy limits rights that cannot legally be waived.